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These are some of the comments on Charles’ performance from parties who have used Charles on mediations – in most cases fed back to CEDR Dispute Resolution Advisors as part of their case management follow-up

“Charles kept very good control over all throughout...would use him again.. He focused rightly on the commercial aspect of the settlement...I thought Charles was great"

"Charles showed a lot of character and determination .. He did an absolutely sterling job"

"pleasant .. built good rapport.. There was lots of animosity between the parties and Charles handled this well"

"he had good ideas .. very experienced .. good rapport.. got the parties to think creatively and reality-tested well"

"Charles was excellent. Personable but determined - established rapport easily with the parties...persuasive guy"

"handled clients exceptionally well...Oozes knowledge and develops rapport and trust instantly. Very personable and charming - and very good at understanding clients' position"

“The deal...was down to Charles"

"Charles was very effective. Charles was effective in calming everyone down and my clients were very impressed with Charles' performance. He reality tested my client well"

"We were very pleased with Charles. He was straight to the point, no messing around. We would use him again"

"very helpful, proactive in pre-mediation talks, he helped things along, was very switched on to the issues and understood from the beginning what the objectives of the parties were.

"Charles was an excellent mediator for this case. He was personable, engaged with the clients well and helped them to achieve a good settlement that both sides seemed happy to stick with. We would use him again"

"very authoritative .. forceful and was very patient with her client and handled the situation very well"

"Charles .. gave a fantastic contribution to the mediation process. The clients were very impressed."

“Charles was very dynamic and good at making you think of the logic behind your figures"

“you can take credit as the sine qua non. It is literally inconceivable that these parties could have reached an agreement other than by a skilfully led mediation”.